For Denton homeowners and renters
Water damage restoration in Denton, TX starts with stopping the water. Close the main valve, record the damage and begin drying before 48 hours pass. Callers in Denton, Aubrey, Justin, Krum, Pilot Point, Ponder and Sanger can ask to be connected with a provider.
Which Denton addresses do you take requests from?
Requests come in from Denton, Aubrey, Justin, Krum, Pilot Point, Ponder and Sanger. Denton street addresses use ZIP codes 76201, 76203, 76205, 76207, 76208, 76209 and 76210, while 76202, 76204 and 76206 are PO box ZIPs. The others are Aubrey 76227, Justin 76247, Krum 76249, Pilot Point 76258, Ponder 76259 and Sanger 76266.
Give the provider the street address where the damage is. They confirm whether they can reach it when they call, since providers differ on how far north or west they travel. Neighboring pages cover Lewisville and Flower Mound, Frisco, Prosper and Celina and Grapevine and Southlake.
Does Denton flood after heavy spring rain?
It can. Wikipedia says flash floods and severe thunderstorms are frequent in Denton in the spring, and the city gets about 37.7 inches of rain a year. The terrain is flat, with elevation between 500 and 900 feet, so water that cannot drain fast tends to spread across low ground.
The county's geography adds to the picture. Wikipedia says two forks of the Trinity River drain Denton County, and the county holds two large lakes, Lewisville Lake and Lake Ray Roberts. Lewisville Lake sits 15 miles south of the city, but Wikipedia does not describe lake flooding in town, so check your own address.
Water that comes in from outside is Category 3 under IICRC S500, and it usually needs a professional. See flood cleanup and the flood zone page for how to look up a street.
How did Denton grow from a courthouse square to 139,869 people?
Slowly at first, then very fast. Wikipedia says Denton became the county seat in 1857, was incorporated in 1866 and got a railroad line in 1881. By the 2020 Census it held 139,869 people across 89.316 square miles, which makes it a large city by area.
Two universities followed: Wikipedia dates the University of North Texas to 1890 and Texas Woman's University to 1901. Growth sped up after Dallas/Fort Worth International Airport opened in 1974. Denton had 26,844 people in 1960, 48,063 in 1980, 66,270 in 1990 and 80,537 in 2000.
The 2020 Census counted 58,085 housing units, 6.9 percent of them vacant. A city built over so many decades has houses from every era, so ask when your plumbing, roof and water heater were last replaced.
How do college rentals change who handles a leak in Denton?
They add a landlord to the call list. Wikipedia counts over 45,000 students at the two universities inside the city, and a median age of 30.2. Across Denton County, 37.0 percent of occupied homes are rented, so many leaks happen in places where the person living there does not own the plumbing.
Tell the owner or manager right away and keep a record of when you did. Then contact your own renter's insurer if you have one, and photograph your belongings. The apartment and condo guide covers shared walls, and vacation rental leaks covers short stays.
| Your situation | Call first | Keep a record of |
|---|---|---|
| Own a house | Your insurer, then a provider | Photos, receipts, plumber's note |
| Rent a house or apartment | Landlord or property manager | Date and time you reported it |
| Share a unit with roommates | Landlord, then each other | Whose belongings were damaged |
| Own a condo | Association manager and your insurer | Which wall or ceiling is shared |
The rental share is a county figure from Wikipedia's Denton County article, not a Denton city number.
What did the February 2021 freeze do to Denton homes?
It set the city's cold record. Wikipedia says Denton's all-time low is -6 F, set on February 16, 2021. The National Weather Service says DFW Airport stayed at or below freezing for 139 consecutive hours that month, and recorded 5.0 inches of snow from February 14 to 17.
Pipes in attics, garages and kitchen cabinets are the ones the Red Cross flags as most at risk. A split line can leak quietly inside a wall until the thaw. If you find one, close the main valve first.
Read winter storm 2021 pipe damage for how that week played out, and burst pipe water damage for what to do now.
How common is hail damage in Denton County?
Common enough to plan for. Triple-I, using NOAA data, says Texas led the country with 902 major hail events in 2025. A damaged roof does not always leak at once, and the water may only show up on a ceiling weeks later.
The NWS shows how severe it can get across the region. On April 11, 2016, 80 percent of homes in Wylie were affected, with over $300 million in damage. Wikipedia says tornadoes rarely form in Denton, but hail and wind do not need a tornado.
After a storm, look at ceilings and around vents for new stains. The page on roof leaks and storm water damage lists what to check.
What does a bigger county mean for newer and older homes?
It means the age of your house matters more than your ZIP code. Wikipedia counts 906,422 people in Denton County in 2020 and 348,275 housing units, 5.6 percent of them vacant. A county that large has houses from many different decades.
- Older homes near the square. Look at old supply lines, aging tanks and slow stains.
- Newer subdivisions. Look at attic air handlers, drain lines and roof flashing.
- Homes on larger lots in the smaller towns. Look at hose bibs, yard drainage and the line to the house.
A slab leak can affect a house of any age, and the prevention guide covers the routine checks.
How do Texas insurers handle a Denton water claim?
The Texas Department of Insurance sets the clock. Your company has 15 business days to acknowledge the claim, and 15 business days after it has what it needs to say if it will pay. It can add 45 days if it explains why, and TDI can allow 15 more after a weather catastrophe.
FEMA says most homeowners policies do not cover flooding, so rising outside water needs a flood policy. After an approval, TDI says the company must pay within five business days. Read the claims guide before you speak to an adjuster.
What should I do first if water reaches my Denton house?
Dry quickly and stay out of moving water. After a flood, the CDC wants the home cleaned and dried fully and quickly, within 24 to 48 hours. Ready.gov notes that six inches of moving water can knock a person down, so stay out of it.
- Stop the source, whether that is the main valve, a supply line or a clogged drain.
- Move people and pets away from wet ceilings and any water near outlets.
- Take photos and video from every angle before you touch anything.
- Phone your insurer or landlord and note who you spoke to and when.
- Call a restoration provider and ask for a written scope of work before you sign.
A fuller list lives on the emergency page. If growth has begun, mold after water damage explains the next move.
Sources: Denton, Texas and Denton County, Texas (Wikipedia, citing the 2020 Census); NWS, February 2021 winter event; NWS, April 11, 2016 hail storm; Triple-I, hail; TDI, getting your insurance claim paid; Red Cross, frozen pipes; FEMA, flood insurance; IICRC S500; CDC, About Mold and Your Health; Ready.gov, floods.